In today’s fast-paced, high-octane marketplace, it’s easy to lose sight of the individual customer. Finding a leader passionate about customer service is a challenge—which is why Swenson Shear is thrilled to have Morgan Aue as Director of North American Sales.
Morgan took control of the sales department at the end of last year. By putting the focus on each client, answering his or her needs with a custom-fit solution, Morgan has successfully increased sales by 50%!
Morgan credits her success to a genuine interest in people—a desire to make a difference when and where she can. “I’ve always known that I wanted to help people in some way or another,” she says, when asked about her recent achievements. “While on the phone with roofing contractors, I get to listen to understand what types of projects they do, and from there provide a tool that will help them not only get the job done quicker, but more efficiently as well.” Her job, she explains, is to make other people’s jobs easier. According to Morgan, it’s a rewarding—not to mention, fun—line of work to be in.
The new sales director wouldn’t be capable of giving such individualized service, of course, if she didn’t know Swenson Shear’s product line forwards and backwards—a knowledge she’s gained by persistent study and effort. “Morgan’s work ethic separates her from any other sales person we have had at Swenson Shear,” says CEO Jonathan Dravecky. “She is the first in the door in the morning, and the last to leave every night. The effort that Morgan puts in to her work, and gaining knowledge on our industry, is contagious to the rest of our team.”
For Morgan, success in sales is all about building relationships, something that takes time as well as patience. “I enjoy taking care of my customers,” she says, “I enjoy the conversations.” The best conversations of all, in Morgan’s opinion, are those that occur after a customer has used a Swenson Shear product for the very first time. “We get a lot of, where has this tool been all of my life?” she says with a laugh, “or, I am SO happy with this product, I need one for each of my crews.”
With the entire Swenson Shear portfolio at her disposal, Morgan is literally changing the way contractors prep and install metal roofing, and they are thanking her for it.
As Director of North American Sales, Morgan sees big things on the horizon for Swenson Shear. “What I am looking forward to most is working alongside JD and the team as we take the company to the next level.” Such confidence stems from her belief in the company’s proven product line: “I know how easy the tools are to use, I have heard the testimonials. This is what keeps me going and pushes me even harder to contact as many people as possible to offer something that’s truly life changing.”
Prior to joining the Swenson Shear team in April of 2015, Morgan worked as the Director of the Convention and Visitors Bureau for the City of Turlock, where she managed local information, merchandise, marketing, and sales. Before that, Morgan was based in Merced and a member of the Acosta Proctor and Gamble Sales and Marketing department, with responsibilities in third-party sales placements, customer service, and fulfillment in grocery chain stores throughout California. Morgan graduated with a Bachelor of Arts degree in Sociology and Human Services from California State University, Stanislaus. She earned an AA in Liberal Arts from Merced College and attended Lewis-Clark State College in Lewiston, Idaho.
To learn more about Swenson Shear and its team of talented professionals, visit us online today!